FREQUENTLY ASKED QUESTIONS
Questions About Therapy at NU Psychology
Choosing a psychologist, starting therapy, and understanding how counselling works can bring up a lot of questions. We've answered some of the most common questions about therapy, appointments, fees, confidentiality, and working with our team at NU Psychology.
Getting Started With Therapy
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The right therapist feels both safe and aligned with your goals. Our matching process pairs you with a psychologist who specializes in your specific concerns, preferences, and therapy style.In your first session, your psychologist will get to know you, explore what brought you in, and begin setting goals together. Over time, therapy evolves as you learn new tools, process experiences, and create lasting change.
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No — you can book directly whenever you're ready. Most clients self-refer.
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It varies. Some clients prefer short-term support, while others benefit from longer-term work. Your therapist will collaborate with you on a pace and plan that fits your needs.
Getting Sessions & Logistics
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Yes! We offer secure online therapy across Alberta, as well as in-person sessions at our Calgary office in Killarney.
Online therapy is convenient and effective, especially for clients balancing work, school, or family schedules. You can connect with your psychologist via video or phone — whichever feels most comfortable.
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Most sessions are 50 minutes, though EMDR and certain assessments may require longer appointments.
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That’s okay — it happens. We’ll rematch you quickly and respectfully, with absolutely no pressure.
Clinical Questions
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Our team includes psychologists trained in EMDR, CBT, ACT, DBT-informed skills, Narrative Therapy, IFS, SFBT, and integrative approaches. Your therapist tailors the approach to your needs — not the other way around.
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We help clients with anxiety, trauma, ADHD, burnout, self-worth, relationship patterns, perfectionism, identity questions, depression, OCD, and more. Every psychologist has advanced training in their specialization.
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Yes. We provide ADHD assessments for adults and teens, along with therapy and executive functioning support.
Trauma, EMDR & Nervous System Questions
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EMDR is helpful for trauma, distressing memories, anxiety, and stuck emotional patterns. Your therapist will help you determine if it’s a good fit.
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You don’t need to share everything at once — or at all. We work at your pace, building safety and grounding skills before going deeper.
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The nervous system becomes more reactive when overwhelmed or fatigued. Therapy helps regulate these patterns and rebuild a sense of safety.
Life Challenges & Personal Growth
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Absolutely. Many clients come to therapy for self-understanding, relationship patterns, boundary work, identity exploration, or emotional growth.
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Not at all. Therapy is for anyone who wants clarity, healing, healthier patterns, or a life that feels more aligned.
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Yes — these are common concerns we treat. Therapy helps you understand internal pressures, shift beliefs, and develop more compassionate self-talk.
Payment & Other Questions
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At NU Psychology, we use a strength-based, evidence-informed model tailored to each client. Depending on your needs, therapy may include Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Narrative Therapy, EMDR Therapy, Dialectical Behaviour Therapy (DBT), Solution-Focused Therapy, or Exposure Therapy.
In your first session, your psychologist will get to know you, explore what brought you in, and begin setting goals together. Over time, therapy evolves as you learn new tools, process experiences, and create lasting change. Learn more about our therapeutic approaches
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The first session involves gathering information, creating a relationship, and establishing how we can best work together to create healthy changes. Therapy is a dynamic process and evolves with ongoing sessions. Clients can expect to learn more about themselves, process experiences, and learn how to move through challenges to meet their goals.
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Sessions with a Registered or Provisionally Registered Psychologist are $235 per hour, following the fee schedule recommended by the Psychologists’ Association of Alberta.
Therapy is an investment in your mental health, relationships, and overall well-being. Many clients receive reimbursement through their extended health benefits.
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We accept all major credit cards and require a card on file to confirm your booking. If you’d prefer to pay via e-transfer or cash, please contact us via email to make arrangements. office@nupsychology.com
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We do not currently offer direct billing. Instead, clients pay upfront through our secure booking system. You’ll receive an official receipt immediately after each session, which you can submit to your insurance provider for reimbursement.
Coverage varies by plan, so check with your provider about:
Annual psychology coverage limits
Whether Registered or Provisional Psychologists are covered (all of our Psychologists are registered or provisionally registered under the College of Alberta Psychologists).
Session or yearly maximums
Psychology fees are also considered a medical expense for tax purposes when not covered by insurance.
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Please contact your insurance plan provider regarding Psychology coverage limits, coverage, and any other potential limitations. Psychology Services are considered a medical expense when insurance does not cover expenses.
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We require 48 hours’ notice for cancellations or rescheduling. Sessions cancelled with less than 48 hours’ notice are billed at the full fee.
We understand life happens. If something unexpected comes up, please reach out to your psychologist or email office@nupsychology.com as soon as possible.
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NU Psychology is located at 2005-37th St. SW, Unit #4, Calgary, AB, in the Killarney neighbourhood.
Free street parking is available on 19th Avenue and behind the building on 38th Street. Please note the two fire hydrants on 19th Avenue if you park there.
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NU Psychology specializes in teens, adults, parents, and couples. For children under 12, our sister clinic, Creative Sky Psychology, offers play therapy, art therapy, and child counselling in Calgary.
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Most clients are matched with a psychologist within a week. We also offer evening and weekend appointments to make scheduling easier.
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Clients come to NU Psychology for help with:
Anxiety & panic disorders
ADHD & executive functioning challenges
Depression & low mood
OCD & intrusive thoughts
Trauma & PTSD (including EMDR)
Eating disorders & body image concerns
Workplace stress & burnout
Relationship challenges
Parenting challenges
Explore more on our Common Concerns page.
CONTACT NU PSYCHOLOGY
Take the First Step We're Here to Help.
Whether you're looking for support with anxiety, ADHD, trauma, relationships, burnout, emotional wellbeing, or life transitions, our team is here to help you find the right fit.
Reach out to learn more about our services, ask questions, or book your first appointment. We work with adults, teens, couples, and families across Calgary and online throughout Alberta.