Frequently Asked Questions About Therapy at NU Psychology

The right psychologist feels both safe and aligned with your goals. Our matching process pairs you with a psychologist who specializes in your specific concerns, preferences, and therapy style. If you're not sure where to start, you can get matched and our team will guide you.

No, you can book directly whenever you're ready. Most clients self-refer.

It varies. Some clients prefer short-term support, while others benefit from longer-term work. Your psychologist will collaborate with you on a pace and plan that fits your needs.

Yes! We offer secure online therapy across Alberta, as well as in-person sessions at our Calgary offices in Killarney and Bridgeland.

Online therapy is convenient and effective, especially for clients balancing work, school, or family schedules. You can connect with your psychologist via video or phone, whichever feels most comfortable.

Anyone who is physically located in Alberta at the time of their session can book online therapy with NU Psychology. Our psychologists are registered in Alberta, so if you are travelling or living outside the province during a session, we'll help you plan an in-person or alternative option. Online sessions use a secure, private video platform.

Most sessions are 50 minutes, though EMDR and certain assessments may require longer appointments.

That’s okay. It happens. We’ll rematch you quickly and respectfully, with absolutely no pressure.

Our team includes psychologists trained in EMDR, CBT, ACT, DBT-informed skills, Narrative Therapy, IFS, SFBT, and integrative approaches. Your psychologist tailors the approach to your needs, not the other way around.

We help clients with anxiety, trauma, ADHD, burnout, self-worth, relationship patterns, perfectionism, identity questions, depression, OCD, and more. Every psychologist has advanced training in their specialization.

Yes. We provide ADHD assessments for adults and teens, along with ADHD therapy and executive functioning support.

Both are registered with the College of Alberta Psychologists and hold a graduate degree in psychology. A Registered Provisional Psychologist provides services under the supervision of a Registered Psychologist while completing the final requirements for full registration. At NU Psychology, sessions with either are $235 per 50-minute session. Many extended health plans cover services from both, so check the details of your own plan.

EMDR is helpful for trauma, distressing memories, anxiety, and stuck emotional patterns. Your psychologist will help you determine if it’s a good fit.

You don’t need to share everything at once, or at all. We work at your pace, building safety and grounding skills before going deeper.

The nervous system becomes more reactive when overwhelmed or fatigued. Trauma therapy helps regulate these patterns and rebuild a sense of safety.

Absolutely. Many clients come to therapy for self-understanding, relationship patterns, boundary work, identity exploration, or emotional growth.

Not at all. Therapy is for anyone who wants clarity, healing, healthier patterns, or a life that feels more aligned.

Yes, these are common concerns we treat. Therapy for perfectionism helps you understand internal pressures, shift beliefs, and develop more compassionate self-talk.

At NU Psychology, we use a strength-based, evidence-informed model tailored to each client. Depending on your needs, therapy may include Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Narrative Therapy, EMDR Therapy, Dialectical Behaviour Therapy (DBT), Solution-Focused Therapy, or Exposure Therapy.

Over time, therapy evolves as you learn new tools, process experiences, and create lasting change. Learn more about our therapy services.

The first session involves gathering information, creating a relationship, and establishing how we can best work together to create healthy changes. Therapy is a dynamic process and evolves with ongoing sessions. Clients can expect to learn more about themselves, process experiences, and learn how to move through challenges to meet their goals.

At NU Psychology, sessions with a Registered or Provisional Psychologist are $235 per 50-minute session, following the fee schedule recommended by the Psychologists’ Association of Alberta.

Therapy is an investment in your mental health, relationships, and overall well-being. Many clients receive reimbursement through their extended health benefits.

We accept all major credit cards and require a card on file to confirm your booking. If you’d prefer to pay via e-transfer or cash, please email office@nupsychology.com to make arrangements.

We do not currently offer direct billing. Instead, clients pay upfront through our secure booking system. You’ll receive an official receipt immediately after each session, which you can submit to your insurance provider for reimbursement.

Coverage varies by plan, so check with your provider about:

• Annual psychology coverage limits
• Whether Registered or Provisional Psychologists are covered (all of our psychologists are registered or provisionally registered with the College of Alberta Psychologists)
• Session or yearly maximums

Psychology fees are also considered a medical expense for tax purposes when not covered by insurance.

Please contact your insurance plan provider about psychology coverage limits and any other potential limitations. Psychology services are considered a medical expense when insurance does not cover them.

We require 48 hours’ notice for cancellations or rescheduling. Sessions cancelled with less than 48 hours’ notice are billed at the full fee.

We understand life happens. If something unexpected comes up, please reach out to your psychologist or email office@nupsychology.com as soon as possible.

NU Psychology has two Calgary locations.

Killarney: 2005 37 St SW, Unit #4, Calgary, AB T3E 3A5. Free street parking is available on 19th Avenue and behind the building on 38th Street. Please note the two fire hydrants on 19th Avenue if you park there.

Bridgeland: 172 9 St NE, Calgary, AB T2E 0P4. Street parking is available nearby, and the Bridgeland/Memorial CTrain station is close by if you prefer to take transit.

Online therapy is also available by video or phone anywhere in Alberta.

NU Psychology specializes in teens, adults, parents, and couples. For children under 12, our sister clinic, Creative Sky Psychology, offers play therapy, art therapy, and child counselling in Calgary.

Most clients are matched with a psychologist within a week. We also offer evening and weekend appointments to make scheduling easier. You can book online anytime.

NU Psychology is not an emergency service. If you are in crisis, call or text 9-8-8 (Suicide Crisis Helpline) or call 911. You can also call 211 or go to your nearest emergency department.

Clients come to NU Psychology for help with:

• Anxiety & panic disorders
• ADHD & executive functioning challenges
• Depression & low mood
• OCD & intrusive thoughts
• Trauma & PTSD (including EMDR)
• Eating disorders & body image concerns
• Workplace stress & burnout
• Relationship challenges
• Parenting challenges

Explore more on our Psychology Services page.